Privacy Policy

1. Information we collect

• Account details: name, business name, work email, phone number, billing contact, authentication data and preferences you provide when registering or requesting access.
• Business contact lists: contact records that our customers upload or sync into the Service, such as names, phone numbers, tags and custom attributes relating to their own customers.
• Message content and delivery metadata: messages, templates, media and conversation history sent or received through the WhatsApp Business Platform, together with delivery, read, failure and engagement metadata.
• Usage analytics: log data, device and browser information, IP address, feature usage, performance metrics and diagnostic information.
• Support communications: the content of your emails, tickets and other correspondence with us.

Where our customers upload contact data or send messages, they act as the data fiduciary (controller) for that data and we act as their data processor.

2. How we use information

• Providing and operating the Service, including account creation, campaign delivery, inbox functionality and integrations.
• Powering AI features such as campaign generation, message suggestions, segmentation and the AI sales agent.
• Providing customer support, responding to queries and investigating incidents.
• Improving reliability, security and performance, and developing new features using aggregated or de-identified data.
• Billing, fraud prevention, enforcing our Terms of Service and complying with legal obligations.

We do not sell personal data and we do not use our customers' contact lists or message content for our own advertising.

3. WhatsApp Business Platform

Messages sent and received through the Service are transmitted and processed via Meta's WhatsApp Business Platform (Cloud API). That processing is subject to Meta's own terms and policies, including the WhatsApp Business Terms and the WhatsApp Business Messaging Policy. By using the Service you acknowledge that message data will be handled by Meta Platforms, Inc. and its affiliates in accordance with those terms. AiDwar is an independent platform and is not endorsed by or affiliated with Meta.

4. AI processing

Some features rely on third-party AI providers. Where an AI feature is used, relevant inputs — such as campaign briefs, message drafts or conversation context — may be sent to those providers to generate a response. We work only with providers that are bound by confidentiality and data-protection commitments, that process data solely on our instructions, and that do not use your data to train their general-purpose models. We minimise the data shared with AI providers to what is necessary for the requested feature.

5. Sharing of information

We share personal data only with:

• Cloud hosting, storage, database, email and monitoring providers that operate our infrastructure.
• Meta Platforms, Inc., for the delivery of WhatsApp messages through the WhatsApp Business Platform.
• Third-party AI providers, for the AI features described above.
• Payment processors, for billing when paid plans are introduced.
• Professional advisers, authorities or acquirers, where required by law, to protect our rights, or in connection with a merger, acquisition or restructuring.

6. Security

We apply reasonable technical and organisational safeguards, including encryption of data in transit, encryption at rest for stored data, role-based access controls, least-privilege access for our personnel, audit logging, network protections and periodic review of our security practices. No system is completely secure, but we work to promptly detect, investigate and notify affected parties of any personal data breach as required by law.

7. Data retention

We retain account data for as long as your account is active. Contact lists and message data are retained while you use the Service and for up to 90 days after account closure, after which they are deleted or irreversibly anonymised, unless a longer period is required for legal, tax, accounting or dispute-resolution purposes. You may request earlier deletion at any time.

8. Your rights

Subject to applicable law, you may request access to the personal data we hold about you, correction or completion of inaccurate data, erasure of your data, and withdrawal of any consent you have given (without affecting processing carried out before withdrawal). You may also nominate another individual to exercise your rights in the event of death or incapacity. Write to support@aidwar.in and we will respond within the timelines prescribed by law. If you are an end contact of one of our customers, please direct your request to that business; we will assist them in responding.

9. Compliance with the DPDP Act, 2023

We process personal data in accordance with India's Digital Personal Data Protection Act, 2023. We collect data for lawful, specified purposes, rely on valid consent or legitimate uses, limit collection to what is necessary, maintain accuracy, implement reasonable security safeguards, and delete data when the purpose is served. Our customers are responsible for obtaining valid, verifiable consent from their contacts before uploading their data or messaging them through the Service.

10. Grievance contact

Grievance Officer, Meezoy Ventures Private Limited, Hyderabad, Telangana, India. Email: support@aidwar.in. We acknowledge grievances promptly and aim to resolve them within the statutory period.

11. Updates to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and, for material changes, notify you by email or through an in-app notice before the change takes effect. Continued use of the Service after the effective date constitutes acceptance of the updated policy.